Get in Touch
We’re here to help — whether you’re a first-time buyer or a wholesale partner.
📧 Email Us
General Inquiries
info@jiuxiaotea1.com
Wholesale Orders
wholesale@jiuxiaotea1.com
Support
support@jiuxiaotea1.com
🕐 Business Hours
Yunnan, China (GMT+8)
Monday – Friday
9:00 AM – 6:00 PM
California, USA (GMT-7)
Monday – Friday
6:00 PM – 3:00 AM (next day)
📍 Our Offices
Yunnan HQ
Menghai County, Xishuangbanna
Yunnan Province, China
US Warehouse
123 Tea Garden Drive
Los Angeles, CA 90001
Send Us a Message
Use the contact form below — we typically respond within 24 hours.
🚚 Shipping Information
US Customers
Orders ship from our California warehouse via UPS or FedEx. Tracking provided. Delivery: 2–5 business days.
International
We ship worldwide via DHL Express. Delivery: 5–14 business days. Import duties and taxes are the buyer’s responsibility.
❓ Frequently Asked
Can I track my order?
Yes — you’ll receive a tracking number via email once your order ships.
Do you offer samples?
Yes — our “Ultimate Discovery Box” includes 6 samples. Wholesale partners receive free samples with first order.
What’s your return policy?
30-day satisfaction guarantee. Contact support@jiuxiaotea1.com to initiate a return.
Do you ship to Amazon FBA?
Yes — we can ship directly to Amazon fulfillment centers. Contact wholesale@jiuxiaotea1.com for setup.