Shipping Information
🌏 Shipping Origin
All orders are shipped directly from Yunnan, China — the birthplace of Pu-erh tea. We partner with reliable international carriers to deliver your tea fresh and fast.
📦 Shipping Methods & Rates
| Destination | Method | Rate | Free Shipping | Delivery Time |
|---|---|---|---|---|
| United States | Standard International | $5.99 | Orders over $75 | 10-15 business days |
| Other Countries | Standard International | $19.99 | Orders over $150 | 12-20 business days |
⏰ Processing Time
- Orders are processed within 1-2 business days
- Tracking number will be emailed within 24 hours of shipment
- Customs clearance may add 2-5 days for international orders
📋 Important Notes
- All shipments originate from Yunnan, China
- Customs duties and import taxes may apply depending on your country — these are the responsibility of the buyer
- We declare tea as “Tea Leaves / Agricultural Product” for customs
- Orders to PO Boxes may require additional time
🔄 Returns & Exchanges
Due to the nature of food products, we generally do not accept returns. However, if your order arrives damaged or incorrect, please contact us within 7 days with photos, and we will arrange a replacement or refund.
📞 Contact
Email: support@jiuxiaotea1.com
We typically respond within 24 hours.